Welcome to Customer Support!
Because we love helping our customers, we have created an integrated-technical support that is always ready to help and assist you. This is your direct connection to your hardware vendor. For some do-it-yourself tutorials and/or troubleshooting tips, please click any of the links located at the left hand portion of the screen. Or, call us at Tel. No.: (632) 774-68-74 (Modays-Fridays).
Enjoy first-hand technical support from your hardware vendor
If any of the resolutions indicated on this website did not solve your problem, we can immediately forward your concern and discuss the matter with your hardware's vendor for your convenience. If you want to have a bird's eye view how our aftersales system works, check out the process flow.
TROUBLESHOOTING GUIDES
Beeping sound (once) during boot-up
The beeping sound is an indication that your memory is not working. It has lost contact with the slot.
Resolution: Remove and re-insert the memory module to the slot. If problem still occurs, call the CSC.
Beeping sound (twice,after-the-another) during boot-up
This sound indicates that your video card has lost contact with the slot.
Resolution: Remove and re-insert the video card to the slot. If problem still occurs, call the CSC.
CPU boots until Windows Logo but turns into black after the logo
Windows O.S. could not execute automatically the VGA.
Resolution: Restart your PC then repeatedly press the F8 key on your keyboard until your reach the menu. Press the down arrow then select ENABLE VGA then restart.
Keyboard number keys are not working
Resolution: Press the NUM LOCK key on your keyboard
Lagging when dragging the window
Your video card driver is not installed, or not installed properly
Resolution: Install your video card driver.
CPU has a sound card but not working
Your sound card driver is not installed, or not installed properly
Resolution: Install your sound card driver.
Computer could not boot-up; shows only black
This can be related on lost-of-contact of the memory module.
Resolution: Remove the memory module. Try to put the memory of your other computer. Boot the computer. If it works, call CSC for replacement (if product is within the 1 year warranty period).