After Sales Service

1. To be more systematic, setup should be done by the technicians after the units were completely delivered to  your location, unless otherwise the setup group decided to setup the units immediately.

2. The setup for 5 units should be a max of 2 days and 3 days for 10 units. Setup with more than 10 units are to be determined depending on the size of the shop.

3. The setup should only be done by the well-trained 3rd party technician hired by icafebusiness.com to preserve uniformity of settings.

4. Like any other institution, company who offer similar service, virus related problems, software and hardware mis-used, software problems and similar incidents are not the responsibility of the 3rd party technician and icafebusiness.com. As a gesture of good will, the team can help the client to solve the problem but will require a minimal professional/consultation fee.

5. Your shop must already have electric and internet connection before the setup will commence. 

6. The alloted setup days should be done consecutively (if no inevitable events). Client is allowed to re-sched the remaining setup as per approval of the technician-in-charge. The technician-in-charge may collect a fee if the new chosen day of setup will interfir with other setup schedule. 

7. The free setup should make your internet cafe running and able to do the following: 

a. Run office applications (e.g. word, excel, powerpoint), 
b. connect to internet and 
c. able to connect the free 5 online games installed.
d. Accept customers


8. In case of "back-job" during the alloted assistance period, the technician requires to check the settings on your affected computer if all are the same when they have been setup. If found to be different or was changed and this had caused the trouble, a minimalprofessional/consultation fee should be charged to the client. If the culprit of the problem is beyond the setup of the technician, likewise there will be a minimal professional/consultation fee.

9. All hardware (CPUs/monitors) for warranty claim should be brought to its service center for replacement. Please refer to your warranty card for details.

10. Client can always hire a technician from icafebusiness.com to assist him/her during its initial operation.

Training on how to troubleshoot basic problems, as well as use the system shall be done by the 3rd party technician. Client must agree that this is his/her business and he must know how to manage it. Client must agree that icafebusiness.com is not the owner and therefore do not have the responsibility to run it other than the owner himself or herself. As a gesture of good will, Icafebusiness.com provides free training during setup to help customers start their Internet Cafe.


Updated: January 2009
Information written on this page may change w/o prior notice